Utility Billing

The Utility Billing system is designed for billing, accounts receivable, customer relations management and retention of historical data. The system is appropriate for metered and unmetered water, sewer, and other related charges. A water allocation component is available and can be customized as needed.

The master account record contains information related to the customer and the service address. The account number can be up to 12 digits in length. The last digit is usually designated as a revolving number which increases by one for each customer at a service address. Accounts may be managed by any combination of cycle, route and billing frequency.

The definition of the information to be retained in the master record can be customized at the outset per agency requirements. Example data includes name, address and contact information for owner, responsible party and third party; balance, deposit, payment method, credit conditions and penalty exemptions; meter identifiers, access and reading information; parcel APN, size and location; and classifications and codes for billing and reporting.

Inquiry functions allow for quick access to customer information by providing numerous lookup options. Additional data available includes billing and payment transactions, notes, water usage history and, if applicable, service order history. Maintenance functions facilitate opening and closing accounts and replacing meters. If the Service Order application is in use, these functions interface with the service orders. Access to account information may be restricted, all, or in part, by user password.